Safewater Alarms Limited Family Protection Products since 2005
Safewater Alarms Limited   Family Protection Products since 2005

Returns information


Safewater Alarms Limited

Guarantee and returns policy
Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.
Need to Return a product?

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

Safewater Alarms Limited accepts returns on merchandise from select manufacturers within 10 days as long as they have not been used and are in there unopened packaging.


You cannot return unwanted items after 10 days of purchase nor can you return items that have been used unless found to be faulty.


Items that have been used and reported faulty will be either repaired or replaced and returned free of charge.


We do not cover faults caused by accident, neglect, misuse or normal wear and tear.



However, Safewater Alarms Limited reserves the right to authorize product returns beyond 10 days from the invoice date. 


ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Safewater Alarms Limited on returned items, and Safewater Alarms Limited will pay the shipping charges on the replacement or exchange item(s) going back.
Returns Address:
Safewater Alarms Limited
45 Ladyfields
Broomfield. Herne Bay
Returns within 10 days from invoice date can be for exchange, replacement refund or credit at Safewater Alarms Limited discretion. Please be aware that specific manufacturers have more restrictive return policies.
Safewater Alarms Limited. warrants to the original purchaser* that if any manufacturing defect becomes apparent in this product, it will be replaced free of charge as follows:
Base Station — 12 months from original date of purchase.
Turtle Wristband — 6 months from original date of purchase.

Poolguard -3 years from original date of purchase.

Damage or the effects of misuse are not covered by this warranty.


Safewater Alarms can not accept refunds on equipment that has been used and is not found to be faulty.

Mail prepaid (with proof of purchase and explanation of problem) to:

Safewater Alarms Limited.
45 Ladyfields
Herne Bay
Kent CT6 7BF

or contact us at:

Telephone: 01227 365411
Web site:

The provisions of this written warranty are in addition to and not a modification of or subtraction from the statutory warranties and other rights and remedies contained in any applicable legislation, and to the extent that any such provisions purport to disclaim, exclude or limit any such statutory warranties and other rights and remedies, such provisions shall be deemed to be amended to the extent necessary to comply therewith.

Do not buy used. There is no way for you to determine the remaining battery level and hence the remaining life of a previously used Turtle. Purchase only from a reputable source.