Delivery Information

Safewater Alarms Limited

Guarantee and returns policy
Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.
Need to Return a product?
To return a product at Safewater Alarms Limited, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at sales@safewateralarms.co.uk or by telephone. No returns of any type will be accepted without an RMA.
To request an RMA:
By phone: 0044 (0)1227 365411
Monday - Friday: 7 a.m. - 5.30p.m.
Saturday: 9 a.m. - 12.30p.m.
By e-mail: sales@safewateralarms.co.uk

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general,Safewater Alarms Limited accepts returns on merchandise from select manufacturers within 10 days as long as they have not been used. However, Safewater Alarms Limited reserves the right to authorize product returns beyond 10 days from the invoice date. IF the product is accepted after 10 days, credit will be issued toward one of the following:

FUTURE PRODUCT PURCHASES
A FULL CASH REFUND
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Safewater Alarms Limited on returned items, and Safewater Alarms Limited will pay the shipping charges on the replacement or exchange item(s) going back.
SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Safewater Alarms Limited WILL COVER THE SHIPPING CHARGE
Safewater Alarms Limited
45 Ladyfields
Broomfield. Herne Bay
Kent
CT6 7BF
Returns within 10 days from invoice date can be for exchange, replacement refund or credit at Safewater Alarms Limited discretion. Please be aware that specific manufacturers have more restrictive return policies.
Safewater Alarms Limited. warrants to the original purchaser* that if any manufacturing defect becomes apparent in this product, it will be replaced free of charge as follows:
Base Station — 12 months from original date of purchase.
Turtle Wristband — 6 months from original date of purchase.

Poolguard -3 years from original date of purchase.

Damage or the effects of misuse are not covered by this warranty.