Need to Return a product?

To return a product at Safewater Alarms Limited, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at sales@safewateralarms.co.uk or by telephone. No returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 0044 (0)1227 365411
Monday - Friday: 7 a.m. - 5.30p.m.
Saturday: 9 a.m. - 12.30p.m.
By e-mail: sales@safewateralarms.co.uk

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general,Safewater Alarms Limited accepts returns on merchandise from select manufacturers within 10 days. However, Safewater Alarms Limited reserves the right to authorize product returns beyond 10 days from the invoice date. IF the product is accepted after 10 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Safewater Alarms Limited on returned items, and Safewater Alarms Limited will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Safewater Alarms Limited WILL COVER THE SHIPPING CHARGE
  • Safewater Alarms Limited
    45 Ladyfields
    Broomfield. Herne Bay
    Kent
    CT6 7BF

Returns within 10 days from invoice date can be for exchange, replacement refund or credit at Safewater Alarms Limited discretion. Please be aware that specific manufacturers have more restrictive return policies.

Safewater Alarms Limited. warrants to the original purchaser* that if any manufacturing defect becomes apparent in this product, it will be replaced free of charge as follows:
Base Station — 12 months from original date of purchase.
Turtle Wristband — 6 months from original date of purchase.
Damage or the effects of misuse are not covered by this warranty.

Mail prepaid (with proof of purchase and explanation of problem) to:


Safewater Alarms Limited.
45 Ladyfields
Broomfield
Herne Bay
Kent CT6 7BF

or contact us at:

Telephone: 01227 365411
E-mail: sales@safewateralarms.co.uk
Web site: www.safewateralarms.co.uk

The provisions of this written warranty are in addition to and not a modification of or subtraction from the statutory warranties and other rights and remedies contained in any applicable legislation, and to the extent that any such provisions purport to disclaim, exclude or limit any such statutory warranties and other rights and remedies, such provisions shall be deemed to be amended to the extent necessary to comply therewith.

*Warning
Do not buy used. There is no way for you to determine the remaining battery level and hence the remaining life of a previously used Turtle. Purchase only from a reputable source.